Payments for ApplicantAlly are processed by Paddle, acting as the Merchant of Record.
Refund requests are handled in accordance with the policies and consumer terms of the payment provider that processed the transaction, as well as applicable consumer protection laws.
Refunds and chargebacks for purchases processed by Paddle are governed by Paddle's Buyer Terms:
https://www.paddle.com/legal/checkout-buyer-terms
If you would like to request a refund or have questions about a charge, please contact our support team and we will help direct your request to the appropriate payment provider.
Support contact:
[email protected]